Question 1

How do I find out how much I am being charged in a session?

Accepted Answer

If you have a current active session, a prompt on the top of the map screen will be visible in the Urban Fox app. Press this to view the active session and see your total time elapsed, total energy used and estimated cost for your current charging session.

At the end of the charging session, you will be emailed a receipt with a summary of your charging session and total cost.

If you have an Urban Fox account, you can view all of your charging history. Just click on your initials on the map screen to get to the settings menu.

Question 2

How long will it take to charge my car?

Accepted Answer

Battery size, existing level of charge and chargepoint speed will all impact the time. With a 7kW chargepoint you will get 20-40 miles for every hour the car is on charge. To charge from 20%-80% could take between 8 and 12 hours, perfect for a typical overnight charging session.

Question 3

Who can use the chargepoints?

Accepted Answer

The chargepoints will be primarily for local residents and where possible they will be installed in areas with residential permit parking zone restrictions.

Question 4

Will you engage with local residents?

Accepted Answer

In most cases electric vehicle only bays will be enforced by a Traffic Regulation Order (TRO). Each TRO is advertised and consulted on. Anyone can object to, or support, any of the proposed traffic orders.

Question 5

I made a suggestion for my street to get a chargepoint. Why haven’t you installed one?

Accepted Answer

Not every street that is suggested will be suitable to receive a chargepoint. This could be for various reasons, including:

availability of a suitable power supply
highway constraints
insufficient physical space e.g. pavement width
planning constraints

We will investigate every suggestion made, but we can't promise that every site suggested will receive a chargepoint.

Question 6

Who will be responsible for the chargepoints?

Accepted Answer

Urban Fox will be responsible for the installation, ownership, operation and maintenance of the chargepoints.

Question 7

How accessible will the chargepoints be?

Accepted Answer

We are working with Motability and the Energy Saving Trust to ensure that wherever possible, the chargepoints meet accessibility standards for all drivers.

Question 8

How do I find my location on the app?

Accepted Answer

Open the Urban Fox app and tap on the orange target icon in the top right corner. Your current location will be the blue circle in the middle of the map.

Coming soon to Kent

How to charge your vehicle

Our work in Kent County Council

Frequently asked questions

Suggest a chargepoint location